Legal note

1.1."CdB" stands for Casas do Barlavento, Lda., whose name appears on the booking form.

1.2."The Client” means the person who completes the booking form and/or the person authorised on behalf of themselves and the other members of the group to make the reservation and accept the terms and conditions.

1.3.To proceed with a booking with CdB the Client must be at least 18 years old.

1.4.The Property can only be occupied by the person whose name appears on the booking form, unless agreed in writing between CdB and The Client.

1.5.Subletting is strictly prohibited.

1.6.Unless otherwise agreed, pets are not allowed in The Property.

2.1Booking payment

2.1.1The person completing the booking form is responsible for all payments due to CdB.

2.1.2A contract between CdB and The Client will only exist when the booking form has been completed in full, the initial payment has been made, and the booking has been confirmed in writing by CdB.

2.1.3The booking confirmation by CdB and the subsequent contract show that The Client accepts these terms and conditions.

2.1.4The Client must pay an initial deposit of 30% at the time of the booking. The remaining balance of 70% must be paid no later than six weeks before the date of arrival, as should the security deposit.

2.1.5Bookings made less than six (6) weeks before check-in are required to be paid in full.

2.1.6Payments can be made using one of the available payment methods, namely credit card, debit card and/or bank transfer.

2.2.1.CdB reserves the right to retain a damage deposit for each booking, which varies according to the property type of

2.2.2.Depending on The Client’s preference, CdB may either collect their credit card details or request a bank transfer for the damage deposit.

2.2.3.The damage deposit will be used to repair and/or replace any damages caused to The Property, furniture, equipment, fittings, etc.

2.2.4.If the damage deposit is paid by bank transfer, it will be returned to The Client within 7 (seven) working days after check-out, minus any deductions in accordance with the conditions above.

2.2.5.If the damage deposit is secured via the collection of The Client’s credit card details, and any damages are reported, CdB will contact The Client before using the credit card information to process a payment. If no damage has been identified, then the credit card information will be destroyed.

2.3.Under no circumstances will CdB be held responsible for paying any bank charges. All bank charges are the Clients’ responsibility.

2.4.The Client should check and confirm the information and details on the booking form as soon as they receive it. If The Client notices any of the information is incorrect, they should contact CdB as soon as possible so that CdB can make any necessary alterations.

3.1.All prices shown are based on current exchange rates. In the event of any change in rates, or the addition of any fees, CdB reserves the right to revise the costs of services rendered at any time before payment has been made in full by The Client.

3.2.The agreed rental price covers the cost of The Property, the number of people allowed in The Property and the services described on CdB’s website.

3.3.The Property can only be occupied by the person whose name is indicated on the booking form or when otherwise agreed in writing by CdB.

3.4.In some Properties there is the possibility of adding extra people, if this has been agreed in advance between CdB and The Client and, if applicable, upon payment of an extra fee.

3.5.All bookings that include the arrangement of transfers, taxis, car hire, or any other means of transport and/or accommodation are accepted by The Client and subject to the conditions of the supplier or operator.

4.1If The Client changes or cancels the booking

4.1.1.If The Client needs to cancel or change the booking, they should contact CdB as soon as possible using the means indicated on the booking confirmation.

4.1.2.All cancellations must be requested by email and signed by the same person who signed the booking form.

4.1.3.Those Clients who do not check-in on the agreed day will be considered as “No Shows” / cancellations.

4.1.4.In the event of cancellation, one of the following conditions will apply:

4.1.4.1.100% of the total amount of the reservation will be refunded for cancellations up to 90 days before the arrival date.

4.1.4.2.5% of the total amount of the reservation will be refunded for Cancellations up to 60 days before the arrival date.

4.1.4.3.No refund for cancellations between 59 and 30 days before the arrival date.

4.1.4.4.If the reason for cancellation is covered by The Client’s insurance policy, The Client must claim any losses directly from their insurance company.

4.2.If CdB changes or cancels the booking

4.2.1.CdB reserves the right to change or, as a last resort, cancel a booking.

4.2.2.If applicable, The Client will be offered alternative accommodation of a similar or higher category, if available, or a full refund of the amount already paid.

5.1.On check-in day, The Property will be available to receive The Client from 4 pm.

5.2.Despite all efforts, during the high season (June to September) it is possible that The Property may not be ready by 4 pm. However, CdB will always endeavour to inform The Client of this beforehand.

5.3.Please note that in some Properties a surcharge is applied if check-in is after 6 pm.

5.4.The check-in instructions will be provided to The Client after the stay has been paid for in full.

5.5.On the day of departure, check-out is until 10 am.

5.6.Please let CdB know if the check-out will be before 10 am.

6.1.The Client agrees to respect the rules of The Property and the rules of the development/condominium in which it is located.

6.2.The Client agrees to respect the period of rest during which excessive noise is not permitted by law which is between 11 pm and 7 am.

6.3.Children must always be supervised by an adult, especially in Properties with a swimming pool.

6.4.No parties, gatherings of people, etc. are allowed in any of The Properties.

6.5.Electric vehicles cannot be charged at The Property unless previously authorised.

6.6.If the behaviour of The Clients “in situ” does not respect the rules of The Property and/or of the development/condominium, or causes damages, successive nuisance, danger, etc. to any other person on the premises, CdB reserves the right to cancel the booking without The Client being entitled to any refund or compensation, either in respect of payment to CdB or of other costs that may arise from the cancellation of the booking.

6.7.The Client agrees not to cause damage to The Property and the equipment that forms part of it.

7.1.CdB shall only be liable for the services sold and provided, the limit is the value of the cost thereof.

7.2.CdB is not liable for loss, damage, injury or death caused by an event or circumstance beyond its control or in cases of ‘force majeure’, including, but not limited to, wars, threats of war, industrial action, general strikes, terrorist activities, riots, adverse weather conditions, lack of electricity, gas or water, fires, nuclear or natural disasters, diseases, epidemics, quarantines, etc.

7.3.CdB is not liable for loss, damage, illness, injury or death if The Client, or any group member, is at fault.

7.4.CdB acts as an agent and is not responsible for any act, fault or omission arising from transport services, buses, taxis, air or sea carriers or operators/agent or their employees. Any complaint The Client wishes to make should be addressed to such operators. The use of these services is subject to the terms, conditions and regulations of the various operators involved and the local or international laws applied. In this, CdB is not liable under any circumstances for death, injuries, illness or loss of, or damage, to luggage or personal items/property or any other loss arising therefrom, unless attributable to the negligence of CdB’s employees.

7.5.All information and descriptions published have been obtained from information made available to CdB. Whilst every effort is made to verify the accuracy of such information, CdB cannot be held responsible for advertising statements as they have been published in good faith. Facilities and amenities may be altered or withdrawn for reasons beyond CdB’s control, and therefore do not accept any liability for them.

8.1.It is The Client’s responsibility to obtain valid passports and/or identification documents, visas, holiday insurance, health documents and driving licenses, among others.

8.2.The Client must leave The Property with all furniture and equipment clean, in order and good condition.

8.3.The Client must immediately inform CdB of any damage they may have caused to the accommodation and/or its contents.

8.4.The Client must pay for any damages, missing items, telephone charges, and consumed services (such as paid-for TV channels). These costs will be calculated by CdB.

9.1.Any complaint or grievance must be immediately forwarded to CdB so that the necessary measures can be taken to resolve the situation as quickly as possible.

9.2.All complaints must be submitted in writing no later than 30 days after check-out. Any complaint received outside this period will not be considered unless there is a valid reason.

9.3.Compensation claims are not valid if they have arisen due to circumstances attributable to The Client.

9.4.In situations of complaints and disputes, CdB hopes to be able to reach an amicable solution, otherwise, in the event of a dispute or dissatisfaction with the service provided, The Client may resort to the Centre for Alternative Resolution of Consumer Disputes “CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve” with the website www.consumidoronline.pt, of which CdB is a member.

9.5.The provisions of the previous paragraph shall not deprive The Client/consumer of their right to submit the dispute to a Court of Law.

10.1.Construction and/or renovation work, and any associated noise, is a possibility. CdB has no control over these works and receives no notification of their completion. The Clients will be notified as soon as CdB becomes aware of any construction and/or renovation work that may affect their holiday. In these situations, CdB cannot offer any compensation.

10.2.Whenever small household appliances (toaster, kettle, etc.) stop working properly, or at all, for reasons not attributed to The Client, CdB will replace them as soon as possible.

10.3.Whenever major household appliances (refrigerators, dishwashers, washing machines, swimming pool and jacuzzi equipment, air conditioners, ovens, hobs, etc.) stop working properly, or at all, for reasons not attributable to The Client, CdB will endeavour to have them repaired and/or replaced as soon as possible. Please note that for these types of appliances, the intervention of a qualified and specialised company and/or technician is required, and CdB cannot be held responsible for possible delays due to third-party schedules and availability. CdB does not offer compensation under these circumstances.

10.4.In all cases, The Client will be informed.

The applicable law to these terms and conditions, and the contract of which they form, is the Portuguese Law.